Complete Home Protection Plan's To Suit Your Needs.


Boiler & Heating Breakdown
PLUS Annual Boiler Service
PROTECTION PLAN BREAKDOWN & PRICES SIGN UP ONLINE



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Are you experiencing problems with your boiler?

Most home insurance policies won't protect you if your boiler breaks down due to a mechanical or electrical fault.

You might expect your boiler to be covered by your content’s insurance but again, most insurance providers exclude damage due to mechanical or electrical breakdown. That means unless your boiler catches fire or is damaged due to a water leak, it’s unlikely you’d be able to claim for any damage! If you want to be protected for unexpected emergencies, you’ll need extra cover.

Drain Protection UK's Protection Plan's mean when your boiler/central heating system malfunctions we provide an effective fault finding and repair services for a range of problems, (like radiators that aren’t heating up properly,) Nationwide.

When choosing a plan that includes Boiler & Central Heating cover - A contribution of £500 will be given towards the cost of a replacement Boiler should yours be deemed to be beyond economical repair.
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Annual Boiler Service

Is your boiler due its annual service?
You are entitled to an Annual Boiler Service on request during or after the twelfth month of your policy start date.

You should have your boiler serviced annually to ensure optimum performance. We will send out one of our Gas Safe registered engineers to carry out maintenance and safety checks every year.

Among other things boiler services protect you against Carbon Monoxide leaks. We recommend regular maintenance that can prevent Boiler and Heating system breakdown which is expensive and needless when you have our Full Protection Plan.

Available With:
Protection Plan 2: Boiler & Central Heating
Protection Plan 3: Drainage PLUS Boiler & Central Heating

Claims at Drain Protection UK

Absolutely ZERO excess to pay!
• Engineer/Tradesman costs and call out charge up to £2000 per/year on any faults to your Boiler & Central Heating throughout the year.
• Protection Plans include an Annual Boiler Service at a time and date to suit you.


Available With:
Protection Plan 2: Boiler & Central Heating
Protection Plan 3: Drainage PLUS Boiler & Central Heating
  • We advise you check your Protection Plan Agreement document to make sure your problem is covered.
  • If you need an engineer, but the repair is not covered by your Protection Plan Agreement then you may be liable for extra costs. Your engineer should inform you where possible if you have incurred extra costs before carrying out any work. You should always double-check the small print of your agreement document to check for any exclusions before you have repair work done on your Home Systems.
  • To make a claim on your existing Policy please call our Claims Line: 0800 689 0157

What Exactly Are You Covered For?

Plan Breakdown →

Our policies ensure that you can carry on with your day-to-day life without disruptions.


  • Cold patches on radiator
  • Central Heating System Breakdown
  • Shower Or Bath hot/cold/hot/cold cycling
  • Boiler Breakdown
  • Boiler making unusual noises
  • Radiator Breakdown & Repair
  • Repairs to breakdown of your Gas boiler
  • Repairs to Your Central Heating system
  • Repairs to the isolation valve
  • A contribution to the replacement of boiler if Beyond Economical Repair. (BER.)
  • Annual Boiler Service
  • Repairs to damaged or leaking gas supply pipe from your gas meter.
  • Repairs to the inability to control the temperature or timings of your boiler.
  • Boiler Breakdown & Repair which includes labour and spare parts
  • Central Heating Breakdown & Repair
  • Repairs to all manufacturer’s fitted components within the boiler
  • Repairs to Boiler pump, motorised valves, thermostat, timer, temperature and pressure controls
  • Repairs to chimney structure/flue and expansion cistern

Boiler & Heating - Question's & Answers


Boiler & Heating Cover F.A.Q

What is Boiler Cover?
    Our Boiler Protection Plan covers a wide range of problems including repairs and replacement parts. We also cover central heating breakdown protecting everything connected to it such as radiators and plumbing & electrics.
What is Covered?
  • Boiler repairs which includes labour and spare parts
  • Leaks & Burst Pipe Repair
  • Boiler Breakdown & Repair
  • Central Heating Breakdown & Repair
  • Radiator Breakdown & Repair
  • Repairs to your Boiler and Controls Included
  • Gas Boilers
  • Electric Boilers
  • Repairs and replacement parts or contribution to a new Boiler if BER (beyond economic repair)
  • Annual Boiler Service. (On or after the twelfth month of your policy start date.)
Do I need Boiler Cover?
  • Boiler Cover is optional cover that’s there to give you peace of mind and financial assistance when Boiler & Heating problems arise. When you consider the potential cost of paying out for household emergencies, Drain Protection UK's cover could save you a huge unattainable engineer bill.
Do You Cover My Boiler Type?
  • We provide cover for boilers most Boilers and all major makes and models
  • Unfortunately, we do not provide cover for:
    • LPG boilers
    • Back boilers
What is NOT Covered?
  • Our Boiler & Heating Cover won't pay for the costs of a new boiler replacement/installation, but we can contribute a monetary value within your plan limits for a new Boiler if your is deemed Beyond Economic Repair.
  • Unfortunately, we do not provide cover for:
    • LPG boilers
    • Back boilers
    • Oil boilers
    • Solar Panel Systems
  • We do not currently cover under floor heating system breakdown.

Common Boiler & Heating Issues

Why are my Radiators Cold?
If your radiators are cold, the hot water cannot flow to them. Occasionally the thermostatic valve can become seized or there may be air in the system. Your radiators will likely need bleeding. We don’t advise our customers to attend to the problem but recommend you contact us to send a professional to assist with anything covered within your plan.

If your radiator does not work, you can try a couple of things to fix it. Firstly, Bleed the radiator, this removes trapped air and allows hot water to circulate properly. Secondly, you may have to clean your radiator.

Try to check the radiators when the weather is warm to avoid going without the heat when it gets cold.
What is the Whistling and Screeching Noise?
frozen pipes, plumber, engineer, callout, no call out charge, lagging piper emergency call out sewerage-manhole-cover-repair-replacement-plumbing-leaks-plumbing&drains-drain-protect-uk When the water flow is restricted as it is trapped in the heat exchanger it becomes too hot and starts to steam, boil and therefore expand causing what's called 'kettling'. (Much like the sound of a kettle boiling.)
No Hot Water?
frozen pipes, plumber, engineer, callout, no call out charge, lagging piper emergency call out sewerage-manhole-cover-repair-replacement-plumbing-leaks-plumbing&drains-drain-protect-uk This is one of the most common signs that your boiler isn’t working as it should. Your boiler is often used 24 hours a day seven days a week, it is inevitable that from time to time problems will occur, but no hot water can cause misery.

What does the boiler control panel say? If you have a digital display that is blank - its a likely indication there is no power to the boiler. Try turning on your lights to check your home power supply alternatively check your fuse box.
Fault code displaying: Your user manual can help decipher the fault code on your boiler. often the fault codes are displayed on a sticker on your boiler. If you can’t find instructions refer to your boiler manufacturers website to find out more. If you can’t find a description for your fault code, contact Drain Protection UK - we will send a Gas Safe engineer for assistance.
Check the timer: Adjusting your timer may resolve the problem.
Check the thermostat: Heating temperature could be set to low.
Is my Boiler Pressure Too High Or Low?
frozen pipes, plumber, engineer, callout, no call out charge, lagging piper emergency call out sewerage-manhole-cover-repair-replacement-plumbing-leaks-plumbing&drains-drain-protect-uk First step is checking the boiler for the built-in pressure gauge. This may be a a hydraulic pressure gauge or a digital display.
1 to 1.5 bars on your pressure gauge = normal pressure level when your central heating is switched off.
Around 2 bars = normal pressure level when your boiler is active/heating up.


If you find the pressure is to high tighten up the valves - if this doesn’t work your radiators may need bleeding. If the pressure is too low, it may be due to a system leak or a failed component or seal. If there is a visible leak you should not attempt to remove any casings from the boiler. We strongly recommend you contact us at Drain Protection UK. We will send an engineer out to fix the problem at hand.
Should i lag the boiler condensate pipe?
lagging piper emergency call out sewerage-manhole-cover-repair-replacement-plumbing-leaks-plumbing&drains-drain-protect-uk A very common reason for winter boiler breakdowns is frozen condensate pipes.
Being outside means that during the winter months, the acidic water running out of the condensate pipes is prone to freezing. Any water that freezes inside the pipe ends up blocking more water from escaping through the pipe, meaning that water builds up in the boiler.
To prevent this issue, insulate your condensate pipe, or alternatively, use a condensate pipe heater. This will ensure your condensate pipe does not freeze up when the first frosts fall.
Should I lag other pipes?
lagging piper emergency call out sewerage-manhole-cover-repair-replacement-plumbing-leaks-plumbing&drains-drain-protect-uk Pipe insulation is the best way to avoid frozen pipes, and frozen pipes can cause your plumbing and heating system to fail or can spring leaks. Lag your indoor pipes – insulating your hot water pipes should also improve your energy efficiency – and get your outdoor tap lagged to prevent it from freezing in the winter.

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